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Home / Products / Software Request Portal
SCCM Self Service: Request Portal
Empower employees to request software with a few clicks
Putting in a request for software, waiting for approval and then for an IT administrator to install the software leads to a loss of productivity.
SCCM Self Service is a web based portal that empowers you to quickly get the software and services that enhance your productivity. It's
better than typical shopping online because software installation can begin in as little as 5 minutes upon request or approval.
Web based store front
The SCCM Self Service portal is easy to navigate and allows you to request
items for any authorized machine or machines with a few clicks. Search
functionality allows you to quickly find catalog items.
Snapshot
You can request:
- Software applications
- Operating System Images, Hardware accessories, and office supplies
You can request multiple items at once in the typical shopping "Checkout" process.
Automated Approval Workflow
You no longer need to spend time finding the right approver and sending mails. SCCM Self Service automates the approval workflow by routing the request
to your manager, a pre-determined list of approvers, or dynamically determined by attributes of the requester.
Customizable emails and detailed status keeps everyone informed on the status of the request.
10 minute automated deployment
Obtain 10 minute end to end software delivery times with little human involvement. You no longer have to wait for a busy IT administrator.
Post approval your software will be automatically deployed and you will be informed during the installation and upon completion.
"We calculated the old way of installing applications at about 20 minutes average per application. Now with ESD, our phone analysts take the
call, and in 60 seconds and about 3 clicks have the requested application on it's way to the customer (Help Center Managers, Can You Say First
Call Resolution)." Mark, Fortune 500 Company
Faster help desk assistance
You can simply have the help desk perform the above automated process for you. Help desk personnel can request software on your behalf and
ensure automated deployment in short order.
Detailed Reports
- You can see updated real time status of all your software requests
- See who is requesting what and when and to whom
- View catalog statistics (most popular, active users)
Learn more about SCCM Self Service's: Business and
IT benefits.
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